Sentara SelfTest FAQs


Preparing for a Sentara SelfTest and visiting a Sentara Patient Service Center

 Q.  I have placed an order from Sentara SelfTest, how do I locate a Sentara Patient Services Center?

A.   A list of Sentara SelfTest specimen collection locations can be found printed with your invoice or available by following this link.  Specimen collection addresses, hours of operation and phone numbers are provided for each location.

 Q.  Do I need to make an appointment in order to have my Sentara SelfTest specimen(s) collected at a Sentara Patient Services Center?

A.   Appointments are not required. However, most of our locations are busiest in the early morning when patients who are required to fast for testing often choose to arrive.  A majority of Sentara SelfTest options do not require fasting or early draws, so you may want to schedule your visit after 10 a.m. to reduce your wait time.  Please bring the following items to any Sentara Patient Service center for specimen collection.
      1)  Copy of your Sentara SelfTest invoice/voucher that details any testing you have ordered and accompanying patient waiver in order to expedite your visit.
      2)  Current Photo identification

Q.  Do I need to fast or take other special precautions prior to specimen collection?

A.   Currently, only two Sentara SelfTest options require fasting or special precautions.  Failure to comply with these precautions could affect accuracy of testing. Details are as follows:
      1)  The Complete Lipid Profile test requires that patients fast for 10-14 hours prior to test and patients should also refrain from drinking coffee prior to testing.
      2)  Specimen collection for Thyroid Stimulating Hormone testing is best drawn in the morning and prior to taking thyroid medication (if applicable.)

Receiving Your Test Results

Q.  How long will it take to receive test results?

A.  Depending on the test performed, most tests are completed within 24 hours from when the laboratory receives your specimen for testing.  Results will then be mailed to your attention at the address you provide. 

Q.  I am a Sentara MyChart patient, will my results appear in my account?

A.  Yes. In addition to receiving a mailed copy of your test results, your Sentara SelfTest results will also be transmitted into your secure, online medical record on the 4th business day after the tests are finalized. 

Q.  What happens if any critical results are discovered?

A.  If necessary, an independent physician will contact you directly via the phone number you provide, should any critical results be discovered.

Q.  Should I share my Sentara SelfTest results with my physician?

A.  Sentara SelfTest patients are strongly encouraged to share these results with their physician.

Q.  What if I do not have a physician?

A.   If you do not have a primary care physician, you may request one through Sentara HealthCare's Physician Referral service at 1-800-SENTARA or online at the Sentara Physician Search webpage where patients can create their own Sentara Physician Directory with the Print On Demand feature.

Mobile Access

Q.  Can I access Sentara SelfTest with my smartphone?

A.  Yes.  You may access Sentara SelfTest with your smartphone.  The online ordering and payment portal is currently optimized for iPhone products.

Sentara SelfTest Payment Methods & Refunds

A.   How does Sentara SelfTest work in relation to my health insurance plan?

Q.  Sentara SelfTest is a self-pay product that operates outside of insurance plans.  There is no need to submit any claims for reimbursement from your insurance company.  

However, if you have a flexible spending account (FSA), your plan may allow usage of FSA funds to pay for laboratory testing.  Please check with your specific FSA for additional information.

A.   I have paid for my test online and have decided to cancel my testing.  How do I    obtain a refund?

Q.  Sentara SelfTest refunds may only be granted prior to specimen collection.  To request a refund for payment made online, please send an email to: selftest@sentara.com

Please note:  Once any specimen(s) are collected and test(s) ordered, refunds are not available.

Q.  How do I pay for Sentara SelfTest?

A.  You can pay for your Sentara SelfTest in a variety of convenient methods.

  • Online methods of payment include major credit cards such as Visa, Mastercard, American Express and Discover. 
  • If you prefer to pay via personal check or cash, you will need to visit one of the locations listed below to obtain a brochure and process the cash/check payment. 
Sentara Norfolk General
Hospital Outpatient Pharmacy
600 Gresham Drive
First Floor
Norfolk, VA 23507
Mon. - Fri., 9 a.m. - 6 p.m.

Greenbrier Healthplex
713 Volvo Parkway 
Chesapeake, VA 23320
Mon. - Fri., 7 a.m. - 5 p.m.
Saturday, 8 a.m. - 11:30 a..m.

Sentara Virginia Beach General Hospital - Cashier
1060 First Colonial Rd.
Virginia Beach, VA 23454
Mon., Tues., Th. & Fri., 8:15 - 4 p.m.
Wed., 8:15 - 3:30 p.m.

Sentara Careplex Hospital Pharmacy
3000 Coliseum Drive
Hampton, VA 23666
Mon. - Fri., 9 a.m. - 5:30 p.m.

Sentara Leigh Hospital Registration
830 Kempsville Rd. 
Norfolk, VA 23502
Mon. - Fri. 9 a.m. - 4:30 p.m.

Sentara Independence Registration
800 Independence Blvd.
Virginia Beach, VA 23455
Mon. - Fri., 9 a.m. - 4:30 p.m.

Sentara Obici Pharmacy
First floor
2800 Godwin Blvd.
Suffolk, VA 23434
Mon. - Fri. 9 a.m. - 4:30 p.m.

Sentara Port Warwick II 
Registration
1031 Loftis Blvd.
Newport News, VA 23606
Mon. - Fri., 7 a.m. - 3:30 p.m.

Sentara Williamsburg Regional Medical Center
Pharmacy
100 Sentara Way
Williamsburg, VA 23188
Mon. - Fri., 10:00 a.m. - 5 p.m.

Sentara Princess Anne
Advanced Imaging Center
1975 Glenn Mitchell Dr., First Floor
Virginia Beach, VA 23456
Monday - Friday 
7:00 a.m. - 5:00 p.m.
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